Shipping, Returns & Exchanges

Shipping Costs

 Service

Speed

Cost

Tracking included?

Standard US Shipping

3-4 days + ~2 days to process

Orders over $75: FREE

Orders under $75: $5

Yes

Express US Shipping

1-2 days + ~2 days to process

$10

Yes

International Shipping

Delivery times vary

Calculated at checkout

Yes

Sticker Shipping

Delivery times vary

FREE

No

 

Shipping fees are non-refundable. Please click here for information on returns & exchanges.

Lost Packages

If you believe your package has been lost in the mail, please contact us within 3 weeks of placing your order. Once you have reported the lost package, we will work with you and our carrier to locate your package. If the carrier declares the package to be lost, we will reship your order at no cost if stock is available. If stock is not available, we will issue a refund. We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.

Duties

Any duties are the responsibility of the buyer. The Fit Equestrian is not responsible for any duties or delays of packages going through customs. 

Free Exchanges & Easy Returns

We accept returns and exchanges on all unworn, undamaged items in their original packaging within 30 days of purchase. 

We offer free exchanges on all sized items, and easy returns.

A $5 returns fee will be deducted from all returns. Shipping fees are non-refundable.

All clearance items are final sale. If you are looking to exchange for another size, and we have that size in stock, please contact us about an exchange.

If you have received a damaged item, we will gladly replace it free of charge.

We want you to enjoy our products just as much as we do! If you are unhappy with your order, please email us at hello@shopfiteq.com with the following information:

  1. Your order #

  2. The items you wish to return

  3. Reason for return or exchange

Once we have this information, we will email you a prepaid return label. 

Unfortunately we are unable to process returns or exchanges from international orders.

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